Tracking the shipment of my order

When will my order be delivered?

It all depends on the selected delivery method. Once your order is confirmed, you will receive an email informing you of its shipment within a maximum of 48 hours.

How can I track the shipment of my order?

An order shipment email will be sent to you once your parcel is with our carrier.

 

Here you can find the tracking number and a link to our carrier's website to track the delivery of your Longchamp order.

 

You can also use our dedicated Track my order section by entering your order number, email address and billing postcode in the relevant fields.

 

The tracking number of your parcel and the link to our carrier's website will also be available .

Where can I find the tracking number for my parcel?

A shipping confirmation email will be sent to you once your parcel is with the carrier.

 

If you haven't received one, we invite you to check the junk folder of your inbox. If it isn't in there either, go to My account and check My orders for:

 

- the status of your order

 

- the summary of the items ordered

 

- the tracking number for your parcel with a link to the carrier's website

What should I do when I receive my order?

Once you have received your order, systematically check the condition of your parcel, that the item you ordered is in good condition and that it corresponds to your order.

 

If you notice that your parcel or item has been damaged, we invite you to indicate this on the delivery slip of the carrier and to contact our Customer Service team by filling out this contact form or calling +44 20 7493 8000.

 

Upon delivery, the damages or spoliations must be specified by the recipient, written precisely and completely, signed and dated on the delivery slip. If the delivered item(s) do not match your order, you can return them by following the steps outlined in the Return and exchange an online order section.